At Harmony Surfaces UK, we want to make the return process as seamless and stress-free as possible for our valued customers. To that end, please follow these simple steps to ensure a smooth return experience:

1. Please reach out to our friendly customer service team at hello@harmonysurfaces.uk. Let us know your order or invoice number and the reason for your return, as well as whether you would prefer to return the items in person or have us collect them for you.

Orders can be cancelled or returned within 14 days from receipt of the goods, except for any specially ordered non-stock and non-refundable items.

Where goods are being collected in person from our warehouse or depot, they are sold as seen and therefore, not eligible for cancellation or return. You are requested to check and confirm you are happy with your goods before leaving the premises.

2. Once you’ve contacted us, it’s important to carefully package the items in protective bubble wrap or similar packaging. This will help ensure that your items are returned to us in the same condition as when you received them. Please avoid using the original product box as an outer packing.

3. We’ll provide you with the return address based on where your products were delivered in the UK.

4. Please note that you are responsible for the cost of restocking the goods unless they are faulty or damaged. The restocking fee will be calculated on a case-by-case basis.

5. If any items arrive damaged, please inform us immediately (within 24 hours) by emailing hello@harmonysurfaces.uk. You will be requested to provide a copy of a signed goods delivery note and photographic evidence as a minimum, to enable our team to process and validate a claim. We will not be able to exchange damaged items for replacements if we are not informed within this time frame.

6. Kindly note that opened or used items cannot be returned unless faulty or damaged. Special items, non-stock or non-refundable items ordered specifically cannot be returned or cancelled once ordered and delivered unless faulty or damaged.

7. Items made from powder-based materials and gypsum-based materials are not eligible for refunds.

At Harmony Surfaces UK, we want to make sure that you are completely satisfied with your purchase, and we will do everything we can to make the return process as easy and hassle-free as possible. If you have any questions or concerns, please don’t hesitate to contact us!