Privacy & Cookies Policy
Last updated: September 2025
Welcome to Harmony Surfaces. We value your privacy and want to be transparent about how we collect, use and store your personal information. This policy applies to the website www.harmonysurfaces.uk and all services provided through it.
By using our website, you agree to the terms of this policy. If you have any questions, please contact us at hello@harmonysurfaces.uk
1. Who We Are
We’re Harmony Surfaces, a UK-based tile supplier selling products online via our website www.harmonysurfaces.uk. The site is built using WordPress and WooCommerce, with payments processed via Stripe, and includes a WhatsApp chat feature and contact forms.
2. What Personal Data We Collect
We collect the following information:
- When you make a purchase:
Name, email, phone number, billing/shipping address, order details, and payment info (via Stripe) - When you fill out a form or contact us:
Name, email, message content - When you use the WhatsApp chat:
Your phone number and any information you share in the chat - Automatically through cookies:
Your IP address, browser type, device information, and usage behaviour
3. How We Use Your Data
We use your information to:
- Process and deliver your orders
- Provide customer service and respond to queries
- Improve our website and services
- Prevent fraud and maintain security
- Send marketing emails (if you’ve opted in)
4. Payment Processing with Stripe
We use Stripe to handle payments. Your card details are never stored on our servers. Stripe processes your data in accordance with its own privacy policy:
https://stripe.com/gb/privacy
5. WhatsApp Chat
If you contact us using the WhatsApp feature on our site, your data (such as phone number and message content) will be processed by WhatsApp under their privacy policy:
https://www.whatsapp.com/legal/privacy-policy
We may keep a record of your messages for customer service purposes.
6. Cookies
Our website uses cookies to:
- Keep track of your shopping cart
- Enable basic functionality
- Improve performance through analytics
- Personalise your experience
- Support third-party tools like WhatsApp
What are cookies?
Cookies are small files stored on your device that help websites function and collect information about how you use them.
Managing cookies:
You can choose to disable cookies via your browser settings. However, this may affect how the site functions.
For more on how to manage cookies, visit:
https://www.allaboutcookies.org
7. Analytics
We may use analytics tools (e.g. Google Analytics) to track site usage and performance. These tools collect anonymous data such as page visits, time on site, and browser type.
8. Who We Share Your Data With
We don’t sell your data. We only share it with:
- Stripe (to process payments)
- Delivery providers (to ship your order)
- Website hosting and email service providers
- Tools like Google Analytics (for site performance)
- WhatsApp (if you use the chat function)
All third parties we work with are required to protect your data.
9. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you
- Ask us to correct any inaccuracies
- Request deletion of your data (where legally permitted)
- Object to or restrict our use of your data
- Withdraw consent at any time (for marketing emails, for example)
To make a request, email hello@harmonysurfaces.uk.
10. Data Retention
We only keep your data for as long as necessary to:
- Complete your order
- Comply with legal and tax obligations
- Resolve disputes or support customer service
11. External Links
Our website may link to third-party sites. We’re not responsible for their content or privacy practices.
12. Changes to This Policy
We may update this policy from time to time. The most recent version will always be available at www.harmonysurfaces.uk/privacy-policy (if applicable), with the “Last updated” date shown at the top.
Contact Us
Harmony Surfaces
Website: www.harmonysurfaces.uk
Email: hello@harmonysurfaces.uk